Terms of Service

In these terms, we refer to Wabi Tea as “our”, “we”, or “us”. And you are "you". We source fresh tea from Japan and teaware locally and internationally, supplied directly to you. These terms apply when you use this website (https://www.wabitea.com.au/) and any other websites we operate with the same domain name and a different extension (“Website”). These terms also apply when you purchase our tea, teaware or other products through this Website (“Products”). If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here.

These terms are separated into three parts;

Part A: Terms for when you buy Products (applies when you buy)
Part B: Terms for when you browse and interact with this Website (applies when you browse)
Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)

Please let us know if you have any questions about these terms, and discontinue using this Website or purchase any Products unless you have read and agree to these terms. We may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the bottom of this page to see when these terms were last updated.


(Not medical advice) While the health benefits of tea are well documented, any information provided on the Website or on the Products (including on any packaging) should not be taken as medical advice and you cannot rely on this information as a substitute for medical advice. Any information provided to you on the Website is not intended to diagnose, treat, cure or prevent any condition. We are passionate about tea but we are not medical professionals and do not provide medical advice. Any information provided to you on the Website or on the Products is information only.

For When You Buy Products


(a) By submitting an order for purchase of a Product using the Website’s functionality (Order) you represent and warrant that:
i. you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
ii. you are authorised to use the debit or credit card you provide with your Order.

(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.

(c) Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.

(d) You may submit an Order and/or purchase a Product as a guest.

(e) As part of the checkout process, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information, credit card information and other information as determined by us from time to time. We may give you the option to save your personal information for faster checkout on your next Order.



(a) We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, image quality and seasonal variations, Products may not exactly match the image on our Website.

(b) Until the price of your Products is paid in full, title in those Products is retained by Wabi Tea. Risk in the Products will pass to you on delivery in accordance with clause (a). Delivery must not be refused by you.


(a) We may provide promotional materials and discount codes offering a discount on the Products (Voucher). To use a Voucher, you will need to enter its code at checkout.

(b) A Voucher can only be applied at the time of placing an Order and not retrospectively to an Order. Vouchers are non-transferrable and cannot be redeemed for cash or store credit.

(c) If any additional terms or conditions apply to the Voucher, these will be set out on the Voucher.


(a) We may issue gift cards for use on our Website.

(b) Gift cards are valid online at our Website and are redeemable through our checkout in accordance with the process set out on the gift card or otherwise communicated to you.

(c) Gift cards are not legal tender, account cards, credit or debit cards or securities. They are not reloadable and cannot be exchanged or redeemed for cash, a discount, or anything else other than our Products.


(a) All prices are:
i. per unit (except where indicated);
ii. in Australian Dollars; and
iii. subject to change prior to you completing an Order without notice.

(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.

(c) (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by Wabi Tea, you must pay the GST subject to Wabi Tea providing a tax invoice.

(d) (Card surchargesWabi Tea reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

(e) (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Products, such as Paypal and Afterpay. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(f) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.


(a) Afterpay is a payment option which allows you to be able to purchase what you want now and pay off the remaining amounts payable over 4 fortnightly instalments. Late fees may apply if you miss your scheduled payments. Please refer to the Afterpay website for more information, and their terms and conditions can be found here: afterpay.com/en-AU/terms-of-service. Afterpay may be selected as a payment method at checkout.

(b) Our returns and exchange process as set out in clause 9 will apply for Afterpay returns. Please ensure to continue paying any Afterpay instalments even after you have returned a Product. Remaining instalments will only be cancelled once the return has been processed. For partial returns or exchanges, Afterpay will adjust your remaining instalment amounts.



We may, at our discretion, offer free delivery on carts above a certain amount. The terms and conditions for free delivery will be set out on the Website. For any cart amounts that do not qualify for free delivery, delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.


(a) We generally use Australia Post for Orders, however we may ship our Products with any delivery service provider we deem appropriate. We offer standard and express shipping with delivery times reliant on the shipping company providing the service. The cost of shipping will be automatically calculated once you add the desired Products to your cart and enter a delivery address.

(b) Wabi Tea may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

i. delivery is to the delivery point specifically accepted by Wabi Tea; and

ii. we will deliver the Products to you in accordance with the shipping information displayed on our Website.


Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. Subject to clause 7.2(b), we will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.


As at the date these terms were last updated, we do not allow for international orders, however we endeavour to ship internationally in the future. If we, in our absolute discretion, approve international orders, approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.



We reserve the right to cancel your Order for any reason and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.


You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause 7 may apply.



(a) We do not offer change of mind returns for any of our perishable or consumable Products including tea, but we may allow change of mind returns for teaware.

(b) Any refunds we issue for change of mind will be solely at our discretion. Please let us know if you have any issues with our Products that you think should entitle you to a refund and we may consider your situation.

(c) If we accept a change of mind return, you must return the Product to us at your own cost. Additionally, if we determine that we will not offer a return, we may either keep the Product or deliver it back to your nominated address (at your cost).


(a) Please note that due to the authentic nature of our sourcing and the unique characteristics of each individual tea leaf, our Products are subject to seasonal variances in colour, taste, texture and density. It is important to note these variables when receiving and consuming our Product.

(b) We will provide a full refund of the price paid for a Product if we determine that:
i. a Product you have ordered was not received by you solely due to failure by us;
ii. a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, image quality or seasonal variation); or
iii. a Product is defective, in accordance with clause 7.2(c).

(c) The following process applies to any Product you believe to be defective.
i. If you believe your Product is defective, you must contact us using the details provided on our Website with a full description of the fault (including images and/or videos demonstrating the defect) within 14 days of receiving the Product.
ii. If we determine that your Product may be defective, we will request that you send the Product back to us at your cost for further inspection, including any accessories labelling or documentation shipped with the Product. We reserve the right to further inspection before deeming a Product defective.
iii. If we determine in our reasonable opinion that the Product is not defective, or is defective due to it exceeding its use-by date, fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
iv. If we determine that the Product is defective, we will issue you with a replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
v. If you fail to comply with the provisions of this clause 6 in respect of a defective Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the defective Product.
vi. Nothing in this clause 6 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.


(a) You may take images or videos of the Products and publish those images or videos online or on social media (or both). If you publish such images or videos, we ask that you provide accreditation to “Wabi Tea” by watermark, reference, tagging or hashtag.

(b) Despite this clause 8, we reserve the right to require you to remove any images or videos that include the Products or remove any accreditation to us.

(c) For the avoidance of doubt, we retain ownership of all materials (including images or videos) on or in our Website, social media platforms, podcasts or in any other medium published by us, and you are not permitted to reproduce or publish that material without our express written consent in accordance with clause 9.


(a) We may allow you to rate a Product (Rating) and/or provide feedback to us regarding our Products and our service (Review) on the Website.

(b) You agree:
i. to ensure that any Rating is a true and fair reflection of your opinion regarding a Product; and
ii. to provide true, fair and accurate information in your Review.

(c) You acknowledge that we may copy, publish, distribute, translate and otherwise use any Rating and Review on the Website and any of our social media platforms.

(d) We reserve the right to remove or delete any Rating or Review, if we deem, in our sole discretion, that such Review is inappropriate.


(a) Wabi Tea retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.

(b) In this clause 8, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a) We may do any of the following:
i. outsource any part of performing any services related to providing the Products, including delivery of your Products; or
ii. procure materials and Products from third party suppliers, without further notice to or permission from you.

(b)To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.

For When You Browse This Website


You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.


You must not:
(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Wabi Tea;

(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool or software;

(f) act in a way that may diminish or adversely impact the reputation of Wabi Tea, including by linking to the Website on any other website; and

(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:
i. gaining unauthorised access to Website accounts or data;
ii. scanning, probing or testing the Website for security vulnerabilities;
iii. overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or
iv. instigate or participate in a denial-of-service attack against the Website.


(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:
i. the Website will be free from errors or defects (or both, as the case may be);
ii. the Website will be accessible at all times;
iii. messages sent through the Website will be delivered promptly, or delivered at all;
iv. information you receive or supply through the Website will be secure or confidential; and
v. any information provided through the Website is accurate or true.

(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.


(a) The Website may contain published articles and blog posts which contain, among other things, suggestions, opinions and information relating to tea, the associated health benefits, and our Products generally.

(b) We cannot guarantee that information within our articles or blog posts will enable you to achieve any particular outcomes or results, and you accept and understand that results differ for each individual.


(a) Wabi Tea retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Wabi Tea or as permitted by law.

(c) In this clause 16, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a) You acknowledge and agree that third party terms & conditions (Third Party Terms) may apply.

(b) You agree to any Third Party Terms applicable to any third party goods and services, and Wabi Tea will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.


(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.


(a) This Website is powered by a third party platform (in our case, Shopify) and Shopify’s terms and conditions apply to your use of this Website to the extent applicable to you. Shopify’s terms and conditions can be accessed here: shopify.com/legal/terms.

(b) To the maximum extent permitted under applicable law and our agreement with Shopify, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.


Wabi Tea does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.


If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

Liability And Other Legal Terms


(a) (Liability) To the maximum extent permitted by applicable law, Wabi Tea limits all liability in aggregate of all claims to you (and any third parties who encounter the services or goods through you) for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this agreement or any goods or services provided by Wabi Tea to the amount paid by you to Wabi Tea in the 6 months preceding the date of the event giving rise to the relevant liability.

(b) Claims for loss of or damage to Products in transit must be made against the carrier.

(c) Products sold by Wabi Tea, will have only the benefit of any warranty given, and insurance held, by the manufacturer.

(d) All other express or implied representations and warranties in relation to Products and the associated services performed by Wabi Tea are, to the maximum extent permitted by applicable law, excluded.

(e) Nothing in this agreement is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

(f) (Indemnity) You indemnify Wabi Tea and its employee, contractors and agents in respect of all liability for any claim(s) by any person (including any third party who encounter the services or goods through you) arising from your or your representatives’:

i. breach of any third party intellectual property rights;
ii. breach of any of these terms;
iii. use of the Website;
iv. negligent, wilful, fraudulent or criminal act or omission; or
v. use of any goods or services provided by Wabi Tea.

(g) (Consequential loss) To the maximum extent permitted by law, under no circumstances will Wabi Tea be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by Wabi Tea (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).


(a) We will not be liable for any delay or failure to perform its obligations under this agreement if such delay or failure arises out of an event beyond its reasonable control, including but not limited to any delays arising out of or in connection with COVID-19 (Force Majeure).

(b) If an event of Force Majeure occurs, we will use reasonable endeavours to notify you of:
i. reasonable details of the Force Majeure; and
ii. so far as is known, the probable extent to which we will be unable to perform or be delayed in performing its obligations under this agreement.

(c) Subject to compliance with clause 23 the relevant obligation will be suspended during the Force Majeure to the extent that it is affected by the Force Majeure.

(d) We will use our best endeavours to overcome or remove the Force Majeure as quickly as possible.



This agreement is governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.


No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.


Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.


An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.


A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

24.6 COSTS

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.


This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.


(a) (singular and plural) words in the singular includes the plural (and vice versa);
(b) (currency) a reference to $, or “dollar”, is to Australian currency;
(c) (gender) words indicating a gender includes the corresponding words of any other gender;
(d) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
(e) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
(f) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
(g) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
(h) (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
(i) (headings) headings and words in bold type are for convenience only and do not affect interpretation;
(j) (includes) the word “includes” and similar words in any form is not a word of limitation; and
(k) (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.

(a) Any notices required to be sent under this agreement must be sent via email using the party’s email addresses set out in this agreement, and the email’s subject heading must refer to the name and date of this agreement.

(b) If no email address is stated in this agreement, the notice may be sent to the email address most commonly used by the parties to correspond in relation to this agreement at the time the notice is sent.

(c) The notice will be considered to be delivered 24 hours after it was sent, unless the sender has reason to believe the email failed to send or was otherwise not delivered or received.

Terms last updated on 4 August 2022.